Privacy and cookies

As part of our commitment to meeting your expectations, we have set up a customer privacy protection policy. This Charter formalizes our commitments to you and describes how Linta’s Resort – New Roma Tours & Resort PVT LTD uses your personal data.

“Personal data” means any information collected in a format that allows you to be identified personally. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.

WHAT PERSONAL DATA IS COLLECTED?

At various times, we will be obliged to ask you for information about you and/or members of your family, such as:

• Contact details (for example, last name, first name, email)
• Information relating to your children (for example, age)
• Your arrival and departure dates
• Your treatement preferences

The information collected in relation to persons under 18 years of age is limited to their age, which can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent.

Personal data may be collected on a variety of occasions, including booking a room & inquires

FOR WHAT PURPOSES?

We collect your personal data for the purposes of:

• Meeting our obligations to our customers
• Managing the reservation of rooms and accommodation requests
• Managing your stay at the hotel
• Improving our hotel service
• Adapting our products and services to better meet your requirements
• Managing claims/complaints
• Conforming to local legislation (for example, storing of accounting documents)

CONDITIONS OF THIRD-PARTY ACCESS TO YOUR PERSONAL DATA

To guarantee you the right of access and amendment (“Access and modification” clause), we have to share your personal data with internal and external recipients subject to the following conditions:

a. Within Linta’s Resort, in order to offer you the best service, we can share your personal data and give access to authorized personnel, including:

• Hotel staff
• Reservation staff
• IT departments
• Commercial partners and marketing services

Generally, any appropriate person within Linta’s Resort entities for certain specific categories of personal data.

b. With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, such as IT sub-contractors

DATA SECURITY

Linta’s Resort takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures.

COOKIES

You are advised that Linta’s Resort uses cookies or other tracers on its online booking sites (“Linta’s Websites”). These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.

1. Why have a cookies policy?

With a view to provide information and ensure transparency, Linta’s Resort established this policy so that you can learn more about:

• The origin and purpose of the information processed when you browse Linta’s Resort Websites
• Your rights with regard to cookies and other tracers used by Linta’s Resort

2. What is a cookie?

Cookies and other similar tracers are packets of data used by servers to send status information to a user’s browser and return status information to the original server through this same browser.

The status information can be a session identifier, a language, an expiration date, a response field or other types of information.

During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.

There are different types of cookies:

• Session cookies, which are deleted as soon as you exit the browser or leave the website
• Persistent cookies, which remain on your device until their expiration or until you delete them using the features of your browser

3. Why use cookies?

We use cookies and other tracers primarily for the following purposes:

Cookies strictly necessary for browsing the Linta’s Resort Websites and the ability to use all of their features, and intended in particular to:

• Manage authentication and ensure proper functioning of the Linta’s Resort Websites
• Optimize the user experience and facilitate browsing, in particular determining “technical routes” for browsing
• Store information regarding the “cookies” information banner seen by website visitors who then continue to browse the website after agreeing to accept cookies on their device
• Implement security measures (for example, when you are asked to log in again for content or a service after a certain period of time, or to ensure basic operation of Linta’s Resort Websites and use of their major technical features, such as monitoring of performance and browsing errors, management of user sessions, etc.)

Cookies for features intended in particular to:

• Adapt Linta’s Resort Websites to the display preferences of your device (language, currency, display resolution, operating system used, configuration and settings of the display of web pages based on the device you are using and its location, etc.)
• Store specific information that you enter on Linta’s Resort Websites in order to facilitate and customize your subsequent visits
• Allow you to access your personal pages more quickly by storing the login details or information that you previously entered

Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with Linta’s Resort Websites (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.

• Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear
• Affiliate cookies identify the third-party website that redirected a visitor to Linta’s Resort Websites
• Social network cookies, set by third parties, allow you to share your opinion about and content from Linta’s Resort Websites on social networks (for example, the “Share” or “Like” application buttons for social networks)
• The social network applications on Linta’s Resort Websites as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing on Linta’s Resort Websites, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing. We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them

4. Consent

The installation of certain cookies is subject to your consent. Also, when you first visit the Linta’s Resort Websites, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.

This process is supported by means of an information banner on the home page of the Linta’s Resort Websites, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device.

You can change your mind at any time using the various methods described in section “Deleting and/or blocking cookies”.

5. Deleting and/or blocking cookies

You have several options for deleting cookies and other tracers.

Browser settings

Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.

You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).

Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:

For Internet Explorer™:
http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies

For Safari™:
http://www.apple.com/legal/privacy/en-ww/cookies

For Chrome™:
http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647

For Firefox™:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

For Opera™:
http://help.opera.com/Windows/10.20/en/cookies.html

Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.

If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.

However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on Linta’s Resort Websites will not be accessible, and we cannot be held responsible in this case.

Specialized advertising platforms

Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.

STORAGE OF DATA

We retain your personal data only for the period necessary for the purposes set out in this Charter or in accordance with the provisions of applicable law.

ACCESS AND MODIFICATION

You have the right to access your personal data collected by Linta’s Resort and to modify it subject to applicable legal provisions. To this end, you may exercise your rights pertaining to the personal data held at a hotel and should contact the hotel directly. You may also exercise your right to object by writing to the address below.

In the event of difficulty exercising your rights, please contact Linta’s Resort directly by sending an email to info@lintasresort.com or by writing to the address below:

Linta’s Golden Beach
Veli – Kadinamkulam Road
Puthenthope
Trivandrum
695527
Kerala
INDIA

For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver’s license or passport, along with your request.

If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy department as indicated above.

All requests will receive a response as swiftly as possible and in accordance with applicable law.

UPDATES

We may modify this Charter from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at one of our hotels.

QUESTIONS AND CONTACTS

For any questions concerning the Linta’s Resort personal data protection policy, please contact the Data Privacy department (“Access and modification” clause).